Find churn before it happens.
Churn Detective shows SaaS teams which customers are at risk, why they are at risk, and what action to take before revenue is lost.
Start with a CSV export. Get churn risk scores, MRR at risk, top reasons, and recommended retention actions.
Early access starts with CSV import and assisted onboarding. Native integrations are prioritized with founding customers.
Most SaaS teams detect churn too late.
By the time a customer cancels, the warning signs were usually already there: usage dropped, support friction increased, invoices failed, the champion disappeared, or renewal risk went unnoticed.
Account is active
Usage drops
Champion stops logging in
Support friction increases
Invoice fails
Cancellation
Churn Detective helps teams detect these signals earlier.
From messy customer data to retention priorities
Churn Detective turns exports from your existing tools into a prioritized retention workflow.
See which customers are most likely to churn based on usage, support, billing, and renewal signals.
Understand how much revenue is exposed across high-risk and critical accounts.
Know why each account is risky — usage drops, champion changes, support friction, and more.
Get specific retention plays your team can execute before renewal or cancellation.
See which signals are missing so you know where to enrich your customer data.
See what your customer data can reveal
This is what Churn Detective generates after importing customer data — risk scores, MRR at risk, top drivers, and recommended actions.
Churn triage
This week
At risk
27
MRR at risk
$41.8k
Open actions
14
Acme Corp
Usage dropped and payment failed
Northstar AI
New champion needed
Brightlane
Support volume spike
- Executive summary with accounts monitored and MRR at risk
- Top risky accounts with reasons and recommended actions
- Data completeness so you know which signals to enrich
From customer data to retention action
Upload customer data, map churn signals, detect risk, and take action — the fastest path to your first churn risk report.
Start with the data you already have
Upload CSV exports from your billing, CRM, product analytics, or support tools. Native integrations are prioritized with founding customers.
Import customer exports today during early access onboarding.
On the founding customer integration roadmap.
On the founding customer integration roadmap.
On the founding customer integration roadmap.
On the founding customer integration roadmap.
On the founding customer integration roadmap.
Future roadmap item for larger teams.
Everything you need to stop churn early
Prioritize the right accounts, understand why they are at risk, and run retention plays without rebuilding your workflow from scratch.
Prioritize accounts by score, risk band, MRR, and top drivers so your team works the right list first.
See customer context, score history, and recommended interventions without jumping between tools.
Start with CSV and Stripe billing, then expand integrations as your retention workflow matures.
Combine usage drops, support friction, payment failures, and champion changes into one risk score.
Assign, track, and close retention actions so nothing falls through before renewal.
Monitor MRR at risk, open actions, and weekly triage trends across your customer base.
Built for SaaS teams responsible for retention
Churn Detective helps founders, customer success, RevOps, and account teams detect risk earlier and act with confidence.
See which accounts threaten MRR and where to focus before churn shows up in the board deck.
Replace spreadsheet triage with risk scores, reasons, and recommended retention actions.
Turn exports from billing, CRM, and product analytics into a portfolio view of churn risk.
Get early warning on usage drops, champion changes, and support friction before cancellation.
Subscription plans for SaaS retention teams
If one saved account is worth more than your monthly subscription, Churn Detective has already justified itself.
For early-stage SaaS teams that want simple churn detection from customer data exports.
- Up to 500 active customers
- CSV customer import
- Churn risk scores
- MRR at risk
- Top risk reasons
- Recommended actions
- Data completeness score
- Monthly import/reporting
For growing SaaS teams that need weekly churn risk monitoring and stronger retention workflows.
- Up to 2,500 active customers
- Weekly imports
- Score history
- Priority accounts
- MRR at risk
- Recommended actions
- Data completeness
- Priority support
- Early influence on integration roadmap
For larger teams that need higher limits, integrations, alerts, and advanced workflows.
- Custom customer volume
- Native integrations
- Slack/email alerts
- Advanced workflows
- Custom onboarding
- Priority roadmap support
Early access onboarding is available now. Paid subscriptions open as founding cohorts onboard.
Quantify the revenue you are losing to churn
Estimate annual revenue leakage and what you could preserve with earlier detection.
At 50.000 € MRR and 3% monthly churn, this SaaS business is losing roughly 18.000 € ARR per year.
Ready to find your first at-risk customers?
Apply for early access and see what your customer data can reveal.
Built for teams who live in renewal season
Placeholder voices from typical Churn Detective personas — swap in real customer quotes when you have them.
We finally have one place to triage renewal risk instead of chasing spreadsheets and Slack threads every week.
The score bands and MRR-at-risk view help us prioritize outreach before accounts go quiet at renewal.
CSV import got us live fast. The triage workflow is exactly what a small CS team needs to stay ahead of churn.
Renewal conversations start with shared risk context instead of guessing which accounts need attention first.
The weekly triage view keeps our team aligned on outreach before accounts go quiet at renewal.
Importing our portfolio and seeing MRR at risk in one place changed how we run retention standups.